{"id":16908,"date":"2025-03-18T14:04:53","date_gmt":"2025-03-18T13:04:53","guid":{"rendered":"https:\/\/itsoft.es\/general-terms-and-conditions-of-service-contracting\/"},"modified":"2025-03-18T14:54:43","modified_gmt":"2025-03-18T13:54:43","slug":"general-terms-and-conditions-of-service-contracting","status":"publish","type":"page","link":"https:\/\/itsoft.es\/en\/general-terms-and-conditions-of-service-contracting\/","title":{"rendered":"General terms and conditions of service contracting"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text module_class=&#8221;formato-limpio&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;4849ce21-57ee-4264-a41e-01264c134501&#8243; text_text_color=&#8221;gcid-5f004868-e4e7-49d0-bd70-7b381caaecc7&#8243; header_text_align=&#8221;left&#8221; header_3_font=&#8221;Montserrat|600|||||||&#8221; header_3_text_color=&#8221;gcid-5f004868-e4e7-49d0-bd70-7b381caaecc7&#8243; header_3_font_size=&#8221;24px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;left&#8221; max_width=&#8221;1440px&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{%22gcid-5f004868-e4e7-49d0-bd70-7b381caaecc7%22:%91%22text_text_color%22,%22header_3_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: left;\">GENERAL TERMS AND CONDITIONS OF SERVICE CONTRACTING<\/h2>\n<p style=\"text-align: left;\"><strong>1. Purpose<\/strong><\/p>\n<p style=\"text-align: left;\">These general conditions govern the contracting of services through the website <a href=\"https:\/\/www.itsoft.es\">https:\/\/www.itsoft.es<\/a> (hereinafter, &#8220;the Website&#8221;), as well as the rights and obligations of the parties derived from such contracting.<\/p>\n<p style=\"text-align: left;\"><strong>2. Identification of the Parties<\/strong><\/p>\n<p style=\"text-align: left;\">The service provider is <strong>INNOVA TELECOM S.L.<\/strong>, hereinafter <strong>ITSOFT<\/strong>, with registered office at Av. De Huelva 12, 41807 Espartinas, and contact email <a href=\"mailto:info@itsoft.es\">info@itsoft.es<\/a>. <\/p>\n<p style=\"text-align: left;\">The user contracting the services must provide truthful and up-to-date information in the registration form.<\/p>\n<p style=\"text-align: left;\"><strong>3. Description of Services<br \/><\/strong><\/p>\n<p>Through the Website, users may contract the following services:<\/p>\n<ul>\n<li>Software applications in SAAS (Software as a Service) mode.<\/li>\n<li>Multichannel messaging packages.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">The specific features of each service will be detailed in the corresponding product description.<\/p>\n<p style=\"text-align: left;\"><strong>4. Contracting Process<\/strong><\/p>\n<p>The contracting of services will be carried out electronically through the Website and will include the following steps:<\/p>\n<ol>\n<li>Selection of the desired service.<\/li>\n<li>User registration or login.<\/li>\n<li>Order confirmation and acceptance of these terms.<\/li>\n<li>Payment of the service using the available payment methods on the platform.<\/li>\n<li>Confirmation of the contract by the service provider.<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><strong>5. Prices and Payment Methods<\/strong><\/p>\n<p>The prices of the services will be indicated on the Website and may include or exclude taxes according to applicable regulations. Payment can be made using a:<\/p>\n<ul>\n<li>Bank card<\/li>\n<li>Bank transfer<\/li>\n<li>digital payment services such as Apple Pay, Google Pay, PayPal, and others<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>6. Right of Withdrawal<\/strong><\/p>\n<p>The user may withdraw from the contract within 14 calendar days from the confirmation of the service, except in cases where:<\/p>\n<ul>\n<li>The service has already been executed.<\/li>\n<li>The service is customized.<\/li>\n<\/ul>\n<p>This is in accordance with consumer protection regulations.<\/p>\n<p style=\"text-align: left;\"><strong>7. User Obligations<\/strong><\/p>\n<p>The user agrees to:<\/p>\n<ul>\n<li>Use the Website legally and in accordance with these conditions.<\/li>\n<li>Provide truthful and up-to-date information during the contracting process.<\/li>\n<li>Pay for the acquired services.<\/li>\n<li>Use the contracted services in compliance with the applicable laws in the country where they are used<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>8. Service Provider Obligations<\/strong><\/p>\n<p>The service provider agrees to:<\/p>\n<ul>\n<li>Provide the contracted service as described on the Website.<\/li>\n<li>Ensure the security of the user&#8217;s personal data in compliance with current regulations.<\/li>\n<li>Address claims and inquiries through the provided contact channels.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>9. Liability<\/strong><\/p>\n<p>The service provider will not be responsible for:<\/p>\n<ul>\n<li>Misuse of the Website or contracted services by the user.<\/li>\n<li>Service interruptions due to reasons beyond its control.<\/li>\n<li>Incorrect information provided by the user.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>10. Data Protection<\/strong><\/p>\n<p style=\"text-align: left;\">The user&#8217;s personal data will be processed in accordance with the privacy policy available on the Website, complying with the General Data Protection Regulation (GDPR) and other applicable regulations.<\/p>\n<p style=\"text-align: left;\"><strong>11. Modification of Terms<\/strong><\/p>\n<p style=\"text-align: left;\">The provider reserves the right to modify these terms at any time.<\/p>\n<p style=\"text-align: left;\">The applicable conditions will be those published on the Website at the time of contracting.<\/p>\n<p style=\"text-align: left;\"><strong>12. Applicable Law and Jurisdiction<\/strong><\/p>\n<p style=\"text-align: left;\">These terms shall be governed and interpreted in accordance with current Spanish legislation. Any disputes arising from the contracting process shall be submitted to the courts of Seville.<\/p>\n<p style=\"text-align: left;\"><strong>13. Contact<\/strong><\/p>\n<p>For any inquiries or complaints, the user may contact the provider via:<\/p>\n<ul>\n<li>email at <a href=\"mailto:info@itsoft.es\">info@itsoft.es<\/a><\/li>\n<li>or through the contact form available on the Website.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS AND CONDITIONS OF SERVICE CONTRACTING 1. Purpose These general conditions govern the contracting of services through the website https:\/\/www.itsoft.es (hereinafter, &#8220;the Website&#8221;), as well as the rights and obligations of the parties derived from such contracting. 2. Identification of the Parties The service provider is INNOVA TELECOM S.L., hereinafter ITSOFT, with registered office [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-16908","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ITSOFT |<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itsoft.es\/en\/general-terms-and-conditions-of-service-contracting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSOFT |\" \/>\n<meta property=\"og:description\" content=\"GENERAL TERMS AND CONDITIONS OF SERVICE CONTRACTING 1. 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