General terms and conditions of service contracting

GENERAL TERMS AND CONDITIONS OF SERVICE CONTRACTING

1. Purpose

These general conditions govern the contracting of services through the website https://www.itsoft.es (hereinafter, “the Website”), as well as the rights and obligations of the parties derived from such contracting.

2. Identification of the Parties

The service provider is INNOVA TELECOM S.L., hereinafter ITSOFT, with registered office at Av. De Huelva 12, 41807 Espartinas, and contact email info@itsoft.es.

The user contracting the services must provide truthful and up-to-date information in the registration form.

3. Description of Services

Through the Website, users may contract the following services:

  • Software applications in SAAS (Software as a Service) mode.
  • Multichannel messaging packages.

The specific features of each service will be detailed in the corresponding product description.

4. Contracting Process

The contracting of services will be carried out electronically through the Website and will include the following steps:

  1. Selection of the desired service.
  2. User registration or login.
  3. Order confirmation and acceptance of these terms.
  4. Payment of the service using the available payment methods on the platform.
  5. Confirmation of the contract by the service provider.

5. Prices and Payment Methods

The prices of the services will be indicated on the Website and may include or exclude taxes according to applicable regulations. Payment can be made using a:

  • Bank card
  • Bank transfer
  • digital payment services such as Apple Pay, Google Pay, PayPal, and others

6. Right of Withdrawal

The user may withdraw from the contract within 14 calendar days from the confirmation of the service, except in cases where:

  • The service has already been executed.
  • The service is customized.

This is in accordance with consumer protection regulations.

7. User Obligations

The user agrees to:

  • Use the Website legally and in accordance with these conditions.
  • Provide truthful and up-to-date information during the contracting process.
  • Pay for the acquired services.
  • Use the contracted services in compliance with the applicable laws in the country where they are used

8. Service Provider Obligations

The service provider agrees to:

  • Provide the contracted service as described on the Website.
  • Ensure the security of the user’s personal data in compliance with current regulations.
  • Address claims and inquiries through the provided contact channels.

9. Liability

The service provider will not be responsible for:

  • Misuse of the Website or contracted services by the user.
  • Service interruptions due to reasons beyond its control.
  • Incorrect information provided by the user.

10. Data Protection

The user’s personal data will be processed in accordance with the privacy policy available on the Website, complying with the General Data Protection Regulation (GDPR) and other applicable regulations.

11. Modification of Terms

The provider reserves the right to modify these terms at any time.

The applicable conditions will be those published on the Website at the time of contracting.

12. Applicable Law and Jurisdiction

These terms shall be governed and interpreted in accordance with current Spanish legislation. Any disputes arising from the contracting process shall be submitted to the courts of Seville.

13. Contact

For any inquiries or complaints, the user may contact the provider via:

  • email at info@itsoft.es
  • or through the contact form available on the Website.